Shipping

US domestic shipping

All orders will be processed within 3 business days unless otherwise notified. Projet Chocolat is not responsible for any lost or stolen items.

International shipping

All orders will be processed within 3 business days unless otherwise notified. Projet Chocolat is not responsible for any lost or stolen items. Projet Chocolat is not responsible for the customs or tariffs of your country.


Returns

Return Cost

The customer is responsible for all shipping costs of return. The shipping cost of your item will not be returnable.

Please note: Projet Chocolat recommends you insure and track your return package(s) through your preferred shipping carrier. Projet Chocolat is not responsible for packages lost or damaged while being returned.

30 Days to Return

We hope you will be completely satisfied with your order from Projet Chocolat. Please contact us with any concerns you may have, and we will do our best to resolve them. If you are unsatisfied with your purchase, you may return your unused product for a full refund within 30 Days of the purchase date. Please note that the Les Arômes Du Chocolat Kit is not eligible for return.

 

Returns and Exchanges

In the event of damaged merchandise, please contact us at sophia@projetchocolat.com or 615-496-1513 so that we may send you a replacement. 

Ship all returns to:

1014 SOUTH DOUGLAS AVE.
NASHVILLE, TN 37204

TERM & CONDITIONS

Our Policy

 

This privacy and security policy discloses the privacy and security practices for projetchocolat.com. This policy applies solely to information collected by this web site and outlines what information is collected, how it is used, with whom it may be shared, what choices you have regarding use of your data, the security procedures in place to protect the misuse of your information, and how you can correct any inaccuracies. 

Collected Information

 

Projet Chocolat values your privacy. We are the sole owners of the information collected on this site. We only have access to and/or collect information that you voluntarily give us via email or other direct contact from you. We will not sell or rent this information to anyone. [ßmake sure this is true]

We will use your information to respond to you, regarding the reason you contacted us. We will not share your information with any third party outside of our organization, other than as necessary to fulfill your request, e.g. to ship an order.

Unless you ask us not to, we may contact you via email in the future to tell you about specials, new products or services, or changes to this privacy policy.

 

Your Access to and Control Over Information

 

You may opt out of any future contacts from us at any time. You can do the following at any time by contacting us via the email address or phone number given on our website:

  • See what data we have about you, if any.

  • Change/correct any data we have about you.

  • Have us delete any data we have about you.

  • Express any concern you have about our use of your data.

 

Security

 

At Projet Chocolat we take precautions to protect your information. When you submit sensitive information via the website, your information is protected both online and offline.

Wherever we collect sensitive information (such as credit card data), that information is encrypted and transmitted to us in a secure way. You can verify this by looking for a closed lock [ßmake sure this is true about the encryption and closed lock icon]icon at the bottom of your web browser, or looking for “https” at the beginning of the address of the web page.

 

While we use encryption to protect sensitive information transmitted online, we also protect your information offline. Only employees who need the information to perform a specific job (for example, billing or customer service) are granted access to personally identifiable information. The computers/servers  in which we store personally identifiable information are kept in a secure environment.

Updates

 

Our Privacy Policy may change from time to time and all updates will be posted on this page.

If you feel that we are not abiding by this privacy policy, you should contact us immediately via telephone at 615-496-1513 or via email at info@projetchocolat.com

 

Orders

 

We request information from you on our order form. To buy from us, you must provide contact information (like name and shipping address) and financial information (like credit card number, expiration date). This information is used for billing purposes and to fill your orders. If we have trouble processing an order, we’ll use this information to contact you.

 

Our Email List

We offer those who sign-up for our email list advanced notice of sales, new merchandise, and other Projet Chocolat news. If you would like to unsubscribe from our email list, please click here: hello@projetchocolat.com


Projet Chocolat appreciates your business. Feel free to contact us with any questions about our Privacy & Security Policy. 

 

Email
hello@projetchocolat.com

Phone

615-496-1513

Mail
Projet Chocolat
1014 South Douglas Avenue
Nashville, TN 37204
Attn: Customer Service


Policy effective date: November 2, 2014